wwok's commitment to responsible gaming
Entertainment should never become a burden — wwok is always by your side to ensure a safe and balanced gaming experience.
wwok believes that online betting and casino gaming is a form of pure entertainment — not a source of financial pressure or mental distress. Responsible gaming is at the core of our platform. We want every player in Bangladesh to play in a safe environment, within their own means, and with a healthy mindset.
Responsible gaming means deciding for yourself how much time and money you will spend, playing for enjoyment rather than in hope of winning, and having the courage to ask for help when needed. At wwok, we are committed to supporting you fully on this journey.
Our platform has several easy-to-use tools that will help you monitor and control your gaming behaviour. From deposit limits to full self-exclusion — everything is in your control.
Important: Gambling is not a source of income. Only play with money you can afford to lose. Never bet with borrowed money or money your family needs.
Our protection tools
21+ Age Confirmation
To register at wwok, you must be at least 21 years old. We follow a strict age verification process so that minors cannot use our platform under any circumstances. Parents are requested to stay mindful of how children use their devices.
Setting Deposit Limits
You can set a daily, weekly, or monthly deposit limit whenever you choose. Once a limit is set, it takes effect immediately. To increase a limit, you will need to wait 7 days for it to take effect — this is intentional so that you do not make decisions in an emotional moment.
Time-Out Feature
If you feel you need a short break, set a time-out for anywhere from 24 hours to 30 days. During this period you will not be able to log in or place any bets. You will also not receive any promotional messages while the time-out is active.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, use the self-exclusion option. You can close your account for 6 months, 1 year, or permanently. During self-exclusion, wwok keeps your account completely inactive.
Time Tracking and Limits
You can see on screen how long you have been playing in each session. You can also set daily or weekly session time limits. When the set time is up, the system will automatically log you out.
24/7 Bangla Support
Contact our support team for help with any aspect of responsible gaming. Our Bangla-speaking team is available via live chat seven days a week, 24 hours a day. Do not hesitate to reach out — asking for help takes courage.
Check yourself
Read the questions below carefully. If your answer to one or more of them is "yes", consider seeking professional support.
- Have you spent more than your set budget and placed more bets to recover your losses?
- Are you spending more time on online gaming at the expense of attention to family, friends, or work?
- Have you borrowed money or spent from your savings to fund your gaming?
- Do you feel restless, irritable, or anxious when you are not betting?
- Are you hiding your gaming habits from people close to you?
- Is betting disrupting your sleep, eating, or daily activities?
Get help — it is not too late
If you feel gaming is getting out of control, take action immediately. wwok's support team will assist you with complete confidentiality.
Remember: Requesting self-exclusion or a time-out is not a sign of weakness — it is an expression of responsibility toward yourself. wwok always respects your decision and acts on it immediately.
How to use the tools
Log in to your account
Log in to your account at wwok and go to the "Account Settings" section. Look for the "Responsible Gaming" menu where you will find all protection tools in one place.
Set your limits
Decide on your weekly or monthly budget and set your deposit limit accordingly. Session time limits can also be set from the same place. Reducing a limit takes effect immediately; increasing one requires a 7-day wait.
Take a time-out
If you need a temporary break, choose the time-out option. Select any duration from 24 hours to 30 days. During this time your account will be completely inactive.
Apply for self-exclusion
For a long-term break, request self-exclusion via live chat or email ([email protected]). Our team will close the account within 24 hours and all future promotional communications will stop.
Get support
For any doubts, questions, or issues, our Bangla-speaking support team is always ready. Talk to us on live chat or send an email — we are here only to help, without judgment.
Core principles of responsible gaming
Do
- Play for entertainment, not to make money
- Set a budget in advance and stick to it
- Take regular breaks and give time to family and friends
- Accept losses as the cost of entertainment
- Contact support immediately if you have a problem
Don't
- Do not bet more to recover losses
- Do not play with borrowed money or your family's money
- Do not bet while drinking or under emotional stress
- Do not allow minors to use your account
- Do not treat betting as a source of income in expectation of guaranteed wins
Frequently Asked Questions
Enjoy the entertainment — responsibly
Play at wwok safely, with enjoyment, and on your own terms. Our support team is always by your side.