wwok Terms and Conditions

These terms and conditions ("Terms") govern the use of the wwok platform and all related services. wwok is an online casino and betting platform created specifically for players in Bangladesh.

These Terms form a legally binding agreement between the user ("you" or "player") and wwok ("we", "platform"). Please read this document carefully as it explains your important legal rights and obligations.

1.1 Definitions

• "Platform" — The wwok website, mobile application, and all associated digital services.
• "Account" — The personal user profile you create by registering on the platform.
• "Balance" — The total amount of funds held in your account (in Bangladeshi Taka).
• "Bonus Balance" — Promotional funds provided by wwok that are withdrawable subject to meeting specific conditions.
• "Wagering Requirement" — The betting condition that must be met before bonus funds can be withdrawn.

1.2 Applicable Law

The applicable legal framework will govern the interpretation and enforcement of these Terms. It is entirely the user's own responsibility to comply with local laws and regulations relating to online gaming. wwok provides entertainment for players in Bangladesh in a safe and responsible environment.

Creating a valid account is required to participate on the wwok platform. You must provide accurate and complete information at the time of registration.

2.1 Registration Process

• Each individual may create only one account.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• Opening multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• Accounts may not be transferred or sold to third parties.

2.2 Identity Verification (KYC)

wwok reserves the right to carry out an identity verification (Know Your Customer — KYC) process when required. You may be asked to provide the following documents:

• A copy of your National Identity Card (NID) or passport.
• Proof of ownership of the payment method used.
• A utility bill or bank statement as proof of residence.

wwok reserves the right to suspend the withdrawal process until KYC verification is complete.

2.3 Account Security

It is your responsibility to keep your account username and password confidential. Any unauthorized access to your account must be reported to our support team immediately. wwok will not be liable for any loss caused by third-party misuse.

3.1 Eligibility Requirements

To create and use a wwok account, you must:

• Be at least 21 (twenty-one) years of age.
• Play in your own name and for yourself — not on behalf of any third party.
• Be of sound mind and capable of making your own decisions.
• Not have been previously banned by wwok.
• Not be registered on a self-exclusion list.

3.2 Geographic Restrictions

The wwok platform operates specifically for the Bangladesh market. Users from certain countries or regions will not be able to register. It is entirely the user's own responsibility to comply with local laws and regulations relating to online gaming.

wwok provides secure and fast financial transaction services. Funds can easily be deposited and withdrawn through popular mobile banking methods in Bangladesh.

4.1 Deposit Rules

• Minimum deposit amount: ৳200 (applicable to all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket.
• Deposits are generally credited to the account instantly.
• Only payment methods registered in your own name may be used.
• Sending funds from a third-party account is strictly prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally processed within 1 (one) hour.
• Withdrawal requests can only be made to verified payment methods.
• Withdrawals may be held pending if the verification process has not been completed.
• wwok reserves the right to carry out additional verification for suspicious transactions.

4.3 Anti-Money Laundering

wwok follows international Anti-Money Laundering (AML) policies. wwok reserves the right to investigate any account where suspicious financial activity is identified and to block it if necessary. Using the platform to transfer funds for any purpose other than gaming is strictly prohibited.

wwok offers various types of bonuses and promotional offers. Each bonus is subject to specific conditions, and compliance with those conditions is mandatory.

5.1 Welcome Bonus

New players will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 25x (twenty-five times). This means that to withdraw the bonus funds, you must place bets totalling 25 times the bonus amount.

• The welcome bonus is for new account holders only, and each player may receive it once.
• Attempting to withdraw while a bonus is active may result in the bonus being cancelled.
• The bonus must be used within a specified time limit.
• wwok reserves the right to modify or cancel the bonus terms.

5.2 VIP Cashback Program

wwok offers a five-tier VIP program for loyal players. Weekly cashback is provided at each tier:

• Bronze — Up to 0.2% weekly cashback.
• Silver — Up to 0.3% weekly cashback.
• Gold — Up to 0.5% weekly cashback.
• Platinum — Up to 0.6% weekly cashback.
• Diamond — Up to 0.8% weekly cashback.

Advancement to a higher VIP tier is determined based on your gaming activity and loyalty to the platform.

5.3 Bonus Abuse

If wwok determines that a player is abusing bonus benefits or attempting to manipulate the system, wwok reserves the right to cancel all bonuses from the account and close the account.

All games on the wwok platform are operated in accordance with specific rules. The following rules apply to ensure a fair and transparent gaming environment.

6.1 Game Results

• All game results are determined through Random Number Generator (RNG) technology.
• The rules set by the game provider (Pragmatic Play, Spribe, JILI, PG Soft, etc.) apply.
• If a game result is abnormal due to a technical error, the right to void that round is reserved.
• Announced results are final — they cannot be changed afterwards, unless a technical error is proven.

6.2 Minimum and Maximum Bets

Each game has its own minimum and maximum bet limits, which are clearly displayed in the game interface. wwok reserves the right to impose a maximum payout limit for large wins.

6.3 Live Casino

In live dealer games (baccarat, roulette, blackjack, etc.), the game provider's own rules apply. In the event of a disconnection, the result will be determined according to the current state of the game.

6.4 Sports Betting

Specific rules for the relevant section apply to betting on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other sports. If an event is cancelled or postponed, a decision will be made in accordance with wwok's betting policy.

The following activities are strictly prohibited in order to protect the fairness and security of the wwok platform:

• Creating or operating multiple accounts by the same individual.
• Abusing or attempting to manipulate the bonus system.
• Playing games using software, bots, or automated tools.
• Attempting to hack or find vulnerabilities in the platform's software.
• Colluding with other players to gain an unfair advantage.
• Using the platform to transfer funds for any purpose other than gaming.
• Engaging in harassing or offensive conduct towards other players.
• Registering an account with false or misleading information.
• Conducting transactions using a third-party payment method.

wwok reserves the full right to close any account and forfeit the balance if any such activity is detected.

8.1 Closure by wwok

wwok may close, suspend, or restrict an account under the following circumstances:

• Violation of these terms and conditions.
• Registration with false or incomplete information.
• Evidence of being underage.
• Suspicious financial activity.
• Any activity mentioned in the prohibited conduct section.
• Order from a court or government authority.

8.2 Closure by User

You may request to close your account at any time. All eligible balances can be withdrawn before closure. Account closure requests must be submitted to our support team by email.

8.3 Self-Exclusion

As part of responsible gaming, you may request to suspend your account for a set period (self-exclusion). To learn more about this service, visit our Responsible Gaming page.

wwok provides services on an "as is" basis. wwok will not be held responsible for the following:

9.1 Technical Issues

• Interruption to gameplay due to internet disconnection or slow connectivity.
• Temporary service disruption during server maintenance or upgrades.
• Failure of third-party software or services.
• Issues caused by the user's device or network.

9.2 Financial Losses

Gaming is a risky activity. wwok will not take any responsibility for money lost in gameplay. We advise you not to invest more than you can afford to lose.

9.3 External Causes

wwok will not be held responsible for service disruptions caused by natural disasters, government restrictions, cyberattacks, or other unforeseen circumstances.

wwok places the highest importance on protecting your personal information. Our SSL encryption technology keeps all your data and financial transactions secure.

10.1 Data Collection

We collect necessary personal information for registration and service delivery. To learn more about how this information is collected, used, and stored, please read our Privacy Policy.

10.2 Data Use

• For account management and verification.
• For processing financial transactions.
• For providing customer service.
• For fulfilling legal obligations.
• For fraud prevention and security.

10.3 Data Sharing

wwok does not sell your personal information to third parties. However, information may be shared with specific partners for legal requirements, fraud prevention, or payment processing.

11.1 Filing a Complaint

For any dispute or complaint, please contact our customer service team first. Our 24/7 live chat support team is always ready to assist you in Bengali. You can also submit a complaint by email: [email protected]

11.2 Resolution Process

After a complaint is filed, our team will investigate the matter and provide a resolution as quickly as possible. In complex cases, additional information or documents may be requested. wwok's decision will be considered final.

11.3 In Case of Technical Error

wwok reserves the right to cancel any winnings or payouts resulting from an obvious technical error. An "obvious error" refers to a situation where a reasonable person would understand that the game outcome would not be possible under normal circumstances.

wwok reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• The revised terms will be published on the platform and the "last updated" date will change.
• For significant changes, a notice may be sent to the registered email address.
• If you continue using the platform after changes are made, you will be considered to have accepted the new terms.
• If you do not agree with the new terms, stop using the platform and apply for account closure.